Refund policy

Refund & Return Policy

All products sold by iCarded are custom-made and produced to order. Please review your selections carefully before completing your purchase.

Custom Orders – Final Sale

All personalized and custom trading cards are final sale and not eligible for return or refund once production has begun.
This includes all cards with custom photos, names, text, stats, designs, layouts, or optional upgrades.

14-Day Manufacturer Quality Guarantee

We offer a 14-day manufacturer quality guarantee. If your order arrives with a verified manufacturing defect, you may request a refund or replacement within 14 days of delivery.

This guarantee applies only to:

Printing defects
Material flaws
Production errors

To qualify, you must:

Contact us within 14 days of delivery
Provide your order number
Submit clear photos showing the defect

Approved claims will receive either a replacement or a refund, at our discretion.

Exclusions & Non-Eligible Refunds

Refunds or replacements will not be issued for:

Design preference or personal taste
Customer-submitted photos or image quality
Incorrect information provided by the customer
Color differences due to screen or device settings
Layout, font, or design style choices
Optional upgrades or finishes, including holographic or shattered-glass effects

Non-Refundable Fees

The following fees are non-refundable:

Shipping and handling
Rush processing fees
Customization or design fees
Gift cards

Return Authorization

Returns will not be accepted without prior authorization.
Items returned without approval will not be processed.

Chargebacks & Disputes

Customers are encouraged to contact us directly before initiating a chargeback. Unauthorized chargebacks may result in order restrictions and submission of documentation to the payment processor.